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1. SHOPPING & BROWSING
| Q. |
I am new to the Internet. Can you show me the way around your
site?. |
| A. |
It is really easy to browse and shop on our site. You can view our
products with just 2 clicks from the home page. Click on the main category, and
then the subcategory, and this will take you to the products in that category.
If you wish to make a purchase, just add the items to your shopping cart, and
follow instructions. You can of course telephone us with your order on 020 8795
2451 between 9.00am and 5.30p.m. – Monday to Friday. |
2. REGISTRATION
| Q. |
Do I need to register? |
| A. |
Yes, if you wish to make a purchase on line, you will need to
register. Your registration will be effective immediately. Next time you visit
our site, all you need is your username and password to log in. ( Trade
customers see No.6 below). |
3. PAYMENT
| Q. |
How do I pay for the purchases? |
| A. |
At present, we do not accept credit card or debit card payments on line.
After you have made your selections and checked out, you will be given your
order ID number. You will then be invited to send us a message. Please complete
the message box, with your telephone number and submit. We will call you at
your convenient time to arrange payment. Alternatively you can phone us or send
us your remittance by cheque. Please quote your order ID number.
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4. CURRENCY
| Q. |
Can I pay for my purchases in Euro or other currency? |
| A. |
All purchases have to be paid for in GB pounds ( British Pound).
Euro price is shown for information only, and is based on an exchange rate of
Euro 1.45 for GBP 1.00. You can check the cost of your purchases in your
currency by using the CURRENCY CONVERTER, which will give you actual rates. You
must allow for differences in buying and selling rates, and commission charges. |
5. SHIPPING & DELIVERY
| Q. |
Can you ship to anywhere, how much does it cost and how long does
it take?
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| A. |
Yes we can ship to any country in the world.
i. For UK mainland (except for Highlands and Islands) - Free delivery for all
orders over £30.00. For orders under £30.00, there is a charge of £3.00 to
cover handling, postage and packing. Orders will normally be sent by post, or
by parcel force, and will require a signature upon delivery.
ii. For rest of UK (Highlands and Islands) - delivery charges are based on
weight.
iii. For rest of the world - delivery charges are based on destination and
weight.
In all cases, goods will be despatched within 48 hours after payment has been
received/ cleared. In the event of non-availability of goods ordered, you will
be informed by e-mail within 48 hours. (Please allow for weekends and
holidays).
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6. TRADE CUSTOMERS
| Q. |
I am a trade customer. Can I shop on line, and can I see trade
prices? |
| A. |
Yes as a trade customer you can make purchases on line for your
business. You will need to register as a trade customer, and your registration
needs to be validated. This process will take up to 48 hours (please allow for
weekends and holidays). You will receive confirmation of your validation by
e-mail, after which you can log in as a trade customer. Trade prices do not
include VAT. Minimum orders apply for carriage free orders within mainland UK. |
7. LOOFAH
| Q. |
What is loofah? |
| A. |
Loofah is a vegetable sponge. Loofah plant belongs to the gourd family, same as
cucumber plant. Loofah is grown widely in Asia, South America and North Africa.
Loofah fruit which looks like large cucumbers, has a fibrous vascular system.
After the skin and pulp have been removed, the fibrous skeleton is treated.
Loofah has many uses in industrial and domestic applications. Now a days it is
used extensively as a bathroom sponge, and for making bath and body articles.
It is excellent for cleansing, massaging and removing dead skin.
i. Loofah is environmentally safe, biodegradable and a renewable resource – in
other words totally environmentally friendly.
ii. Caring for your loofah products – After use, always rinse your loofah
article, thoroughly, remove all soap and leave to dry in a ventilated place
with good air circulation. Loofah is an organic material, and if left in a damp
place, mould will start to form. If that happens, discard your loofah article.
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8. SISAL
| Q. |
What is sisal? |
| A. |
Sisal is a fibre from the Sisal Plant “AGAVE SISALANA” . This is grown mainly in
S. America, East Africa and China. The fibres from the sisal plant are strong
and are used in making ropes and twine, carpets, and many other products
including bath articles. The sisal fibres are excellent for cleansing and
massage.
i. This is again a totally environmentally friendly product, natural,
biodegradable and from a renewable resource.
ii. Caring for your Sisal product. –Always rinse thoroughly after use, and
leave to dry in a ventilated place with good air circulation.
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9. NATURAL SEA SPONGE.
| Q. |
What is a Natural Sea Sponge? |
| A. |
i. For pure bathing luxury there is no contest when it comes to
choosing between a real natural sea sponge and a synthetic sponge. Natural sea
sponges are stronger, much softer, absorb more water, do not retain odours, and
last much longer.
ii. The use of natural sea sponge dates back to at least the time of ancient
Greeks and Romans, when sponges were not only used for bathing, but for various
other tasks including carrying of water, and as drinking vessels. Even today
there is a strong commercial market for natural sea sponges in the arts,
crafts, painting, polishing and for other industrial uses.
iii. Natural Sea Sponge is from the sea. It was generally believed that natural
sea sponge is a plant, and it was only in the nineteenth century that
scientists finally classified the sponge as an animal. It is a simple
multicellular animal called “Porifera”, with no organs. Scientists believe that
sponge has remained relatively unchanged for more than 500 million years, and
will probably still inhibit the waters of the world long after all evidence of
human occupation has gone. There are more than 5000 species of the sponge, but
only a handful are suitable for bathing and other uses. The Eastern
Mediterranean Sea is one of the main sources of the world’s best commercial
sponges.
iv. Sponges are harvested by divers or fishing vessels, using specialised nets
and equipment. When harvesting care is taken to leave roots attached to the
rocks from which a new sponge will grow. Harvesting of sponges is strictly
regulated to avoid disruption of the ecological marine balance. Sponges have an
ability to regenerate into new individuals from even the tiniest fragment of
the original, and can lie dormant when their natural habitat have been
destroyed or damaged. When conditions improve, these fragments will start
growing.
v. The sponge as we use, bears little resemblance to the original sea sponge.
This is the skeleton structure made from elastic and resistant organic material
called spongin. The sponge is purified, treated and bleached to give it the
light yellow colour.
vi. Use & Looking after your NATURAL SEA SPONGE. – While care is taken to
remove all impurities, it is recommended that before using your natural sea
sponge for the first time, wash and rinse thoroughly to remove any particles
imbedded in the sponge. After use, rinse thoroughly, remove all soap and
detergent. Soap and detergent left in the sponge, will over time corrode the
sponge tissue. Leave to dry naturally in a ventilated place with good air
circulation. |
10. READING GLASSES
| Q. |
Are Reading Glasses safe to use? Tell me about Maddox Self
Selection Reading Glasses. |
| A. |
i. Maddox Readers – Self Selection Reading Glasses are completely
safe to use. Maddox Readers are high quality spectacles with magnifying lenses,
both lenses of the same power. They are available in strengths from +1.00
dioptre to +4.00 dioptre.
ii. As we grow older, from around the age of 40, our eyes also feel the age.
There is a gradual loss of ability to focus on the small print. This condition
is called presbyopia, and is a natural ageing process. This is when self
selection reading glasses come to the rescue.
iii. Maddox Readers are made to the highest standard, and comply with CE
regulations. They are available in various styles, traditional and modern, in
latest designs. Anti nickel treatment on all nickel frames. Most styles fitted
with thin, lightweight aspheric lens. Many styles with spring/ flexible temple
for extra comfort.
iv. Whilst Maddox Readers are completely safe, a regular eye check with
opticians is strongly recommended. Maddox Readers are not suitable for children
and persons under the age of 16. |
11. BARAKA COPPER BRACELETS & BIO-BARAKA MAGNETIC BANGLE
| Q. |
What is the Baraka Copper Bracelet? What is Bio-Baraka Magnetic
Bangle? |
| A. |
i. The Baraka Copper Bracelet is made from purest copper which
research has shown can help to relieve the effects of rheumatism, arthritis and
general muscular aches and pains.
ii. The Baraka Copper Bracelet is pliable and by exercising gentle pressure
will comfortably take shape of the wrist. It should be worn at all times.
iii. It may take several weeks for the effects of copper to have full effect.
You may notice a green stain appearing on your skin. This is copper reacting
with the acidity in the body and is perfectly natural. The stain can easily be
removed with soap and water.
iv. Baraka Copper Bracelets are available in 2 sizes – small (ladies) and large
(mens). They are also available with Gold Plating (outside only), and with
design.
v. The Bio-Baraka magnetic bangle is also made from purest copper. The bangle
has spheres (balls) at each end with magnets embedded in the spheres. Based on
the ancient oriental theories, it is believed that it helps to balance the
body’s negative and positive energies and to revitalise the natural healing
process. It is believed that the magnets help with the circulation.
vi. The Bio-Baraka is available in two sizes.. Also available in Gold Plated.
vii. CAUTION: The Bio-Baraka should not be worn if you are using a pacemaker,
or receiving treatment involving metals or electricity. The Bio-Baraka should
not be worn next to a wristwatch. If you experience skin reaction due to
wearing copper bracelet or bangle, you should stop using the copper bracelet or
bangle at once. Copper Bracelets and Bangles are not substitute for treatments
of medical conditions mentioned above, and proper medical advice should be
sought.
viii. Care for your Copper Bracelet. & Bangle. Copper will oxidise and
tarnish over period. Clean and polish regularly with soft cloth. |
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